We've answered a few common questions right here. If you don't find what you're looking for, check out our FAQs.
We're proud to be sourcing high quality, USDA human-grade ingredients from smaller farms. These are the same farms that stock your local Whole Foods & favorite restaurants. We hold our suppliers to the same Viva standard that we practice ourselves, and are proud to be supporting local businesses & farms whenever possible.
We never partner with organizations that give animals hormones and antibiotics, or support overcrowding at farms. Here at Viva, we believe that the quality of life of the animals we use directly impact the quality of the food we create.
We ship M-W & always send your package out on the following business day (i.e. if you order on Monday, expect it to ship out on Tuesday)! You can learn more about our shipping schedule depending on your location here.
For customers we are able to service with ground transit (East & Mid-East US), we are proud to be offering a flat-fee shipping rate (zone-based):
— Zone 1: $15 for orders between 10-80LBs — Zone 2: $20 for orders between 10-80LBs — Zone 3: $25 for orders between 10-80LBs
We have a minimum order size of 10LBs for any shipment and a maximum flat-fee order size of 80LBs. You can absolutely order more than 80LBs, just know that another flat-fee rate will be applied for the next 80LB increment when you check out! Ordering in 80LB increments will be always be the most cost efficient.
For customers out West, we offer a 2 or 3-day express option to ensure your order arrives fresh & frozen. The total charge is based on weight & destination and we recommend ordering in 40 LB increments to save. We've worked with our carriers to make this as affordable as possible and are always looking to improve on these rates.
If you ask your pet, they’ll tell you they need everything in the fridge. Lucky for you, we have some more sensible guidelines:
Feeding Guidelines (per day)
% Bodyweight to Feed
Oz to Feed per 10LBs Bodyweight
Low / Overweight
High / Weight Gain
Growth (0-6 mo)
9.5 - 16
As an example, a 50 LB dog who has average activity level would eat 2.5% of its bodyweight daily, or 4 oz x 5 = 20 oz. A 10 LB cat who is overweight would eat 1.5% of their bodyweight daily, or 2.5 oz. These numbers provide a good starting point for most pups & cats.
If feeding smaller or toy dog breeds (< 20LBs), it's important to add 1-1.5% to all percentages since smaller dogs will need more food as a percentage of their bodyweight. For example, you would feed an average activity level large dog 2.5% but a smaller breed 3.5-4.0% instead.
If you're feeding puppies or kittens instead, you will need to feed a higher amount of food to fuel all that growth! Pups & kittens less than 4 months old may require up to 10% of their bodyweight daily (often in more frequent meals, i.e. 3 instead of 2 per day). This dips to 6% of bodyweight daily by the 6 month mark and will continue falling to the 2-4% when they are adults!
As always, each pet is unique and these amounts can and should be adjusted based on their needs. Reach out to us if you have specific questions about feeding amounts and we'd be happy to help! If you haven't already, also make sure you check out our transitioning guide for raw.
Complete Recipes are complete and balanced to AAFCO guidelines for adult dogs. If you're new to raw feeding & have a dog, we highly recommend that you start here! You won't have to worry about toppers and supplementing your pup's meals—just thaw, portion & feed. If you're looking to feed a puppy, you just have to add one or two more things to round out the complete meals; don't hesitate to reach out for recipe recommendations or a recommended nutritionist.
Pure Recipes are nutrient-dense & prey model-based at 80% muscle, 10% secreting organ, 10% bone. These are the perfect base for cats, ferrets, or just pet parents who are looking build their own meals. Whether your fur baby has sensitivities, a picky palate, or you just enjoy spicing up mealtime in your own way, our Pure Recipes are a trusty go-to!
Both Complete & Pure Recipes are single-protein to ensure they are as allergy-friendly as possible.
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