July 7, 2024 - Update & Clarification

Three areas of confusion have arisen regarding our recall of Turkey and Puppy recipes from Lot 21244, so we want to clarify the facts. If you still have questions, the best way to get accurate responses is via email at info@vivarawpets.com. Our team is working through a large volume of tickets and we appreciate your patience as we work to respond to your questions.

Misconception: All Turkey & Puppy products distributed between May 16, 2024 - June 28, 2024 are contaminated and have been recalled.
Fact: The only products affected by our recall are Turkey or Puppy products with Lot number 21244. As a precaution, we contacted all customers who received Turkey or Puppy recipes from ANY lots shipped between 05/16/24 and 06/28/24. Not all customers who received the email notice received products from Lot 21244.

Misconception: We knew in early June that customers received recalled products and we delayed notification.
Fact: The initial recall in early June was only conducted between us and our 3rd party warehouses to hold & destroy Lot 21244. At that time, we believed that all products in Lot 21244 had been held and slated for destruction and that no customers have received this product. More recently, a customer reached out with a photo of a product from Lot 21244. We immediately, voluntarily, notified FDA of this error and began working with them to expand the recall to a public notification. We received their approval of our press release on July 1st and notified our customers the same day. We and our 3rd party warehouses have taken this error very seriously and are continuing to investigate how this occurred.

Misconception: The customer report that prompted the public recall was about a sick pet.
Fact: The customer reach out did not involve a report of pet illness.

July 1, 2024

To our customers,

We wanted to share additional information regarding our recent recall of Turkey and Puppy recipes from Lot 21244. Out of an abundance of caution we have notified all customers who purchased this product in a certain timeframe, however, only Lot 21244 is affected. At the bottom of this page, you will find the full notice that was emailed to our potentially affected customers.

Background

During an inspection, FDA tested samples of Viva Turkey for Dogs and found samples from Lot 21244 were positive for Listeria monocytogenes. All products produced in Lot 21244 were slated for destruction and we conducted a recall directly with the 3rd party warehouses with whom we work.

After receiving a customer reach out, we realized some product from this lot was inadvertently released from the 3rd party warehouses. We promptly made the FDA aware and as soon as we received their review & approval on July 1st, 2024, expanded the recall to notify our customers.

Our Actions

In addition to direct correspondence with potentially affected customers, we are also providing answers to commonly asked questions below.

If you still have questions after reviewing all the information and would like to reach us, you can do so at info@vivarawpets.com or at 919-371-8882 from Monday-Friday, 9:00am-5:00pm EST. We are eager to help you and know that the health & safety of your pets always come first.

💜 Zach, Jenn, and the entire Viva Team

Questions

Product Label for Affected Lot: View
Customer Notice of Voluntary Recall: Turkey and Puppy Recipes (Lot #21244):
View