M
Viva Raw
Maeve Thistel (Lancaster, US)
My cat Steve is picky and I have never seen him

My cat Steve is picky and I have never seen him SO EXCITED to eat.

C
Viva Raw
Christina s penna (West Babylon, US)
They love it

The kitties love it I was afraid because they are picky eaters but, it seems like the transition won’t be too hard. The hard part is getting them to eat the old food and not only the new food so they don’t wreck their stomachs

M
Viva Raw
Mackenzie Christian
Horrible customer service, fraudulent.

My order was not delivered due to FedEx saying the box was damaged and they are not willing to replace it or refund me. They only offered me a partial credit towards my “next order”…having to go through my bank to get a refund for a product I never got is crazy.

Thank you for taking the time to share your experience, Mackenzie. We’re truly sorry for the frustration and disappointment caused by the issues with your shipment and the way the situation was initially handled. We understand how upsetting it is to expect an order and then have the delivery experience fall short, especially when the package is affected in transit.

We’ve been in direct contact with you to review what happened and work toward a resolution, and we appreciate the opportunity to continue addressing your concerns. Your feedback is important to us, and we’re taking it seriously as we review both the delivery experience and how we can better support customers when issues like this occur.

We sincerely apologize that your experience with Viva did not meet the level of service we aim to provide, and we remain available to help with any remaining concerns. 💜

J
Viva Raw
Julieta Cruz (Boston, US)
Affordable, Nutritional, and Convenient

I’ve had a great experience with Viva Raw. My cat is 4 months old and started with this raw food at 12 weeks. So far she loves the flavors, her fur is super soft and her stools are small, firm and don’t smell bad at all.

I also love the convenience of having the food delivered to my home, and the price is comparable to middle tier wet canned foods that I could find in my local pet stores.

M
Viva Raw
Melissa Trigg (Converse, US)
We just started Viva raw and I am very happy with it!

We just started Viva raw and I am very happy with it! I used to do my own prep for feeding raw back in the day, but I don’t have the time or freezer space like I used to. This premade is so convenient and easy to store. It ships and delivers quickly. The thawing container helps tremendously too. My girl, Ziva is loving it as well! Her stool has improved so much!! So far one of the best balanced premade raw so far!

W
Viva Raw
William Holden (Jensen Beach, US)
Give it a shot

On our 2nd order from Viva for our maine coon kitten and we’ve been happy so far. The food has been packaged and shipped nicely, orders have arrived frozen solid and we live in the south Florida heat. We had a flavor our cat didn’t eat during the initial trail and Viva stood behind their promise and credited our account for it. It’s a little on the expensive side but we find it worth it. Our cat enjoys the beef the most!

A
Viva Raw
Anonymous (Santa Ana, US)
I've tried several subscriptions for my dog but

I've tried several subscriptions for my dog but decided to stick with Viva for the customizable plans and similarly to an Amazon subscription you can adjust how much you get and how often! That really won me over because in this economy having to constantly cancel or worry about affording it every couple weeks is rough. I want my dog to have great food while having the flexibility to adjust how much we get and how often. So thank you Viva for thinking of every dog parent.

L
Viva Raw
Leslie (High Point, US)
My cat loves raw chicken breast, so I figured

My cat loves raw chicken breast, so I figured she’d like this stuff. But as I suspect that she would not even go near the bowl. I tried to put a little bit in there with her regular food and she wouldn’t even come near her food area. The smell alone is very harsh and she said no. And as soon as I took it out and I gave her her own food again she ate her food not in the same bowl with yours. I was hoping she would acclimate. She wouldn’t even sniff it wouldn’t try it so now I’m stuck with $40 worth of frozen food that is taking up room in my freezer. I’m gonna try to give it away or sell it because I can’t use it. I tried, but I kind of knew if this was gonna happen.

H
Viva Raw
HOLLY (San Antonio, US)
THEY CHARGED MY ACCOUNT $193 so I WENT NEGATIVE

THEY CHARGED MY ACCOUNT $193 so I WENT NEGATIVE IN MY BANK ACCOUNT. I DONT WANT OR NEED THE FOOD ESPECIALLY FOR THAT COST. I’M UNABLE TO LOG INTO MY ACCOUNT TO EVEN CHECK THE STATUS OF MY SUBSCRIPTION. I NEED A REFUND. Are yall going to pay for my overdraft fee also??!!! IVE TEXTED CALLED AND EMAILED CUSTOMER SERVICE TAKES FOREVER TO RESPOND

F
Viva Raw
Fran Bravo (Ridgecrest, US)
Worst nightmare ever! Be careful

Worst experience ever! I really hope they don’t delete my review.

I bought this food for my six cats and followed the instructions exactly. Today, all six of my cats are sick with vomiting and diarrhea. I’m extremely worried because I take very good care of my cats, and now every single one of them is sick after eating this food.

I purchased both the rabbit and duck varieties. If you’re considering buying this food, please be very careful. I don’t think this is something you should simply buy and start feeding without doing some research or consulting your veterinarian first.

All six of my cats ate it, and all six are now terribly sick. This has been an awful and very concerning experience.

Thank you for taking the time to share your experience, Fran. We’re very sorry to hear that all six of your cats experienced vomiting and diarrhea after trying the Rabbit and Duck recipes, and we completely understand how concerning this must have been. While some mild digestive upset can occasionally occur during a food transition, especially when introducing a new diet, we take reports like yours seriously. We’ve reached out to you directly by email so we can learn more about what happened, provide additional support, and make sure your concerns are properly addressed. We sincerely hope your cats are feeling better soon. 💜

J
Viva Raw
Jennifer Kelley (Boston, US)
Fabulous Customer Service

I had a great experience with Viva Raw, even though my cats ultimately decided raw food wasn’t for them. I was really hoping they’d make the switch, but they just wouldn’t take to it despite my efforts to introduce it slowly.

What impressed me most was Viva’s customer service. The refund process was completely seamless, and they honored their guarantee with no hassle at all. It’s clear they stand behind their product and care about their customers.

While I wish my cats had loved the food, I wouldn’t hesitate to recommend Viva Raw based on the quality of their service and the positive experience I had with the company.

L
Viva Raw
Lana Stapleton (Irving, US)
My 22 year old is not a fan.

It isn’t the company’s fault, but my old man will not have anything to do with any flavor of this food. Back to the drawing board to find something he might eat.

Thanks so much for sharing your experience, Lana. We’re sorry to hear your senior kitty hasn’t taken to the food, especially after trying different flavors. Some cats can be very particular with new textures and aromas, so we often recommend a very gradual transition, starting with about 5% Viva mixed into their current food and slowly increasing from there as they become comfortable. We’ve also reached out to you directly by email so we can offer some additional support and help however we can. 💜

R
Viva Raw
Reynalyn Callejo (Bonney Lake, US)
My little gal Noodle LOVES her raw food.

My little gal Noodle LOVES her raw chicken, turkey, and duck, and eats so well. She's been eating raw ever since she came to live with us, and from day 1, has licked her plate clean at every meal.

L
Viva Raw
Lindsay (Medford, US)
Nice to have full ingredient benefits, not just

Nice to have full ingredient benefits, not just meat like other brands. Love the portion sizes even for my small dog.

A
Viva Raw
Anonymous (Kalispell, US)
We are very pleased with your puppy version!

We are very pleased with your puppy version as my 9 month old rescue Abbey did not like the raw food offered by your competitor and I had to cook it to get her to eat it! Plus it had no veggies which seemed odd to me....but she loved your Viva and dug right in with gusto! I love you have a special recipe dedicated to puppies and so far this has been perfect for her and was recommended by our veterinarian! Abbey's dry skin is nearly nonexistent now and her coat is soft and shiny with less itching and we haven't even finished our 1st month yet! She eats every bit with no coaxing or special toppers needed! I am extremely impressed and relieved!
Thank you so much!
I used to cook by hand and mix all my dogs food together for over 27 yrs. But with this I know she's getting all the vitamins and minerals in proper ratio to grow into a happy and healthy adult and stay that way!💓

G
Viva Raw
Giovanni Gonzalez (Dedham, US)
Binx (my 4 month old black cat) loves it

Binx (my 4 month old black cat) loves it. Didn't exactly start with the sampler because we knew he didnt like specific meats. Figured we can ween him into trying new things in the near future. Chicken and Rabbit have been a hit for him. The only thing we add is a Quail Egg and a minnow. The transition from Canned Wet food to Viva Raw was super easy. This is our second batch and planning to stay with it.

A
Viva Raw
Anonymous (Thousand Oaks, US)
Phenomenal for cat food, with Phenomenal Shipping

Phenomenal for cat food, with Phenomenal Shipping.

Thank You.

MB

T
Viva Raw
Trish Pleasant (Gulf Breeze, US)
My Yorkie puppies love this food

My Yorkie puppies love this food. They’ve always been picky eaters, but they are eager eaters when they see this bright red, bloody food. It looks like real meat, not pink slime like Primal.

M
Viva Raw
Michele Rubin (New York, US)
Harvey Says Paws Up

My little buddy likes his Viva Duck which comes complete so I do not have to add any supplements. The Viva is on his food rotation and so far so good. My shipment arrived nice and cold and was very carefully packaged. I received a reminder prior so I knew to fetch it quickly. I served him a small 3 ounce portion with a little bit of pumpkin on a lickmat. Also I do put a small sardine as a topper. Nutritional yeast (Bob Mills) is safe and is sprinkled on top sparingly. I think Viva is a great company. Highly recommend.

E
Viva Raw
Eddie Enamorado (Los Angeles, US)
The free defrost container made it convenient, I

The free defrost container made it convenient, I have a kitten bemgal 3 months old amd want to give her the best and safest raw diet. She loved the rabbit ground meat haven't tried all yet due to having other kitten food I mis her food with.

L
Viva Raw
Lynda Willis (Herndon, US)
I have 5 cats

I have 5 cats. None of them want anything to do with any of the flavors. I’ve mixed, I’ve warmed, put toppings on, nothing. Don’t know what the issue is.

Thank you for taking the time to share your feedback, Lynda. We’re very sorry to hear that none of your five cats took to the recipes, especially after you tried several different approaches like mixing the food, warming it, and adding toppings. We’ve followed up with you directly and shared a few additional transition tips, including starting with a very small amount mixed into a familiar food and gradually increasing it over time. We truly appreciate you giving Viva a try and sharing your experience with us.🐈💜

d
Viva Raw
david h green (Booneville, US)
Thawed product delivered

I am a little concerned about their packing and shipping. I ordered the introductory bundle and when it arrived the driver handed me the package, so I know it didn't sit out. When I opened the box all but the two bundles touching the ice pack were completely thawed. I'll see what happens when I get my first full delivery... It might be that Viva Raw just isn't the right product for my dog!

Hi David, thank you for taking the time to share your feedback. We’re very sorry that your introductory order arrived more thawed than expected, especially since you brought the package inside immediately after delivery. While some thawing can occur during transit, the food should still arrive at refrigerator temperature or colder to remain safe to refreeze and use. Our team has reached out to you directly to gather more information about the condition of the shipment and make sure your concerns are properly addressed. We truly appreciate you giving Viva a try and bringing this experience to our attention.💜

B
Viva Raw
Betsy Law (Katy, US)
Viva is the third brand of raw food I have tried for my young

Viva is the third brand of raw food I have tried for my young Pry mix rescue. He loves the food (not so crazy about the pork). Love the portion sizes and flat blocks, since they are easy to stack or stand up in the freezer.
The Customer Service Team is outstanding. I've had numerous questions about the food, scheduling, delivery over the past few months and I have always recipes a response within hours.